Refund policy
Refund Policy
At Viderci, we pride ourselves on delivering high-quality luxury eyewear. However, we understand that sometimes issues may arise. Please review our refund policy carefully:
Eligibility for Refund
We only offer refunds for products that have manufacturing defects such as scratches, bends, or other faults caused during production. Refunds will not be issued for any damage caused by misuse, accidental breakage, or wear and tear.
Timeframe for Refunds
Refund requests are eligible for up to 30 days from the date of purchase. Requests made after this period will not be considered.
Proof of Purchase
To be eligible for a refund, you must provide a valid receipt of purchase, either in electronic or physical form, when submitting your refund request.
How to Submit a Refund Request
If you believe your product has a manufacturing defect, please email us at [email address] with the following information:
- A detailed description of the issue
- Clear photos of the defect
- A copy of your receipt (either electronic or physical)
Once we review your request, we will contact you with the next steps.
Exclusions
- Products damaged due to misuse, accidental breakage, or general wear and tear are not eligible for refunds.
- Refunds are not provided for style preference changes or dissatisfaction not related to product defects.
Contact Information
For further inquiries regarding refunds, please reach out to our customer support team at shopviderci@gmail.com or +971509965331.